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Our in-depth technical knowledge coupled with Industry experience and the unique methodology enables us to successfully deliver
Our commitment towards excellence and meritocracy reflects in the solutions we deliver.
Omni Group
We have Propositions for Everybody
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Commitment to technology integration & cooperation to
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We offer solutions to the most experience in a
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Omni HR and IT Solutions PVT. LTD.
Millennium Business Park,
Mahape,
Navi Mumbai-400710.
Phone: 022-41232827
Email: info@omnigroup.co.in
 
OmniCRM
OmniCRM is an integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. CRM embraces all aspects of dealing with prospects and customers, including the call center, sales force, marketing, technical support and field service. The primary goal of CRM is to improve long-term growth and profitability through a better understanding of customer behavior. CRM aims to provide more effective feedback and improved integration to better gauge the return on investment (ROI) in these areas.
Features
Sales automation (customizable product entries, inventory management, quotations, billing, and trouble ticketing),Customer support & service functions, including a customer self-service portal,Marketing automation (lead generation, campaign support, knowledge bases), Analysis and reporting.User interaction features include,Integration with corporate E-mail systems (plugin for Microsoft Outlook, Mozilla Thunderbird extension),Support of the Asterisk PBX phone system,Calendaring,Tag cloud functionality,RSS feed suscription,PDF document generation via the TCPDF library.In addition, omniCRM features multiple database support, security management, and various web forms.
Marketing
* Campaign Management
* Mass Mailing
* E-mail Templates
* Mail Merge Templates
* Marketing Analytics
 
Sales
* Lead Management
* Account & Contact Management
* Opportunity Management
* Sales Quotes
 
Sales
* Trouble Tickets
* Knowledge Base
* Customer Self Service
* Online Knowledge Base

Campaign Management
* Manage organization-wide marketing campaigns
* Track campaign effectiveness based on customer data
* Execute personalized mass mailing campaigns for the campaigns
E-mail Marketing
* Manage mailing lists based on existing data related to leads, accounts, and contacts
* Create HTML templates directly from the system
* Send mass E-mail campaigns from the selected mailing lists
Lead Management
* Capture leads directly from your Web site and transfer to omniCRM
* Customize online lead form as per your organization requirements
* Import leads from external sources, such as Web downloads, trade shows, seminars, direct mail, and other types of campaigns
* Qualify leads to next stage based on information captured in lead details
Opportunity Management
* Track all sales opportunities end-to-end in a sales cycle
* Associate opportunities with accounts, contacts, activities, and other modules to have a better visibility on the opportunities
* Generate quotes, sales orders, and invoices from the potentials
* Create fully customizable opportunity reports
Account Management
* Track all accounts and related contacts, opportunities, cases, and other details from a common repository
* Specify parent-child relationships between accounts and their subsidiaries or other divisions
* Import accounts from external sources, such as ACT, GoldMine, and other applications
* Generate quotes, sales orders, and invoices for the accounts
* Track purchase history of the customers and analyze opportunities for up selling and cross selling
* Create fully customizable account reports
* Attach customer-specific documents to accounts for a quick reference in future
Contact Management
* Track all contacts and related opportunities, cases, activities, and other details from a common repository
* Create the hierarchy of contacts within a company to have a better coordination while dealing with customers
* Export contacts to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others for further analysis
Activity Management
* Store all the details of customer meetings and calls in a n intuitive calendar
* Manage daily tasks of the omni CRM users to have a streamlined sales process
Reports & Dashboards
* Pre-build reports for sales force automation
* Sales pipeline analysis by stage
* Monthly Sales pipeline analysis
* Sales opportunities by lead source
* Drill-down the dashboards by time and opportunity stage

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